Complaint regarding Manager Treatment

I am writing to express my disappointment and frustration with the treatment I received from the Manager at the Port Elizabeth Heugh Road branch on January 15th 2025

The issue began when my card was declined on the rental car machine, but the amount was still deducted from my account. The staff member assisting me brought this to the attention of the Manager.

However, the Manager's response was appalling. She displayed a completely unprofessional attitude, speaking to my husband and me with a condescending tone and a **** smile. When we requested a letter to take to our bank, explaining that the transaction was declined on their machine, she refused.

To make matters worse, she banged doors loudly, showing no respect for us as customers. Her behavior was intimidating, dismissive, and unacceptable.

I was shocked by the Manager's conduct, and I felt disrespected and unvalued as a customer

- Date: January 15th 2025 - Branch: Port Elizabeth Heugh Road