Chasing your own money - Poor Service

Absolutely appalling service from Pace Car Rental. I have now been waiting over two weeks for my deposit refund. On 6 March, I was clearly told that the deposit would be released “today or Monday (9 March)”. I accepted that timeline in good faith and remained patient. By 18 March, with still no refund, I followed up. I was promised a callback — which never materialised. After calling again, I was then told the payment had already been processed. It is now two days later (FNB to FNB, for context) and there is still no sign of the funds. Upon yet another follow-up, I am suddenly told to wait an additional 3–5 working days, with the dismissive explanation that there is “nothing more they can do”. This is not just poor service — it is misleading, inconsistent, and unprofessional. Clients should not have to chase their own money. If this is how deposits are handled, I would strongly caution anyone considering using this company.