tt
tonisi.thulisa tonisi.thulisa

1 reviews | Active since Apr 2017

25 Jun 2024, 09:47

Car Rental Experience

About 3 weeks back I booke a car via a phone call. The lady sent my booking details via email and I noticed errors on the pickup time and return date. I responded to the email for amendment then got on with my journey. On arrival there was no car. I called and was told that my pickup was captured at 9am instead on 7pm. I had to wait at the airport while the matter was being resolved.

Thanks Boipelo Botshego, for making a horribly gone wrong situation easier and resolve the mess up as promptly as you did. I am sure your driver Edgar Moila who remained calm and professional regardless of my moaning, must have told how unhappy I was when he came to deliver and even told him I would never book a car with PACE again.

The next day I woke up with a change of heart coz I had time to relax and think logically. Because of your care, dedication and professionalism I would definitely book with Pace Car Hire again. Thank you Boipelo Edgar & Wiseman.

0
Replies (1)
Pace Car Rental
Pace Car Rental's reply25 Jun 2024, 09:51
Official
 Thank you so much for sharing your experience with us, Thulisa. We sincerely apologise for the initial confusion with your booking, but are thrilled to hear that we were able to turn the situation around for you. Your understanding and graciousness are deeply appreciated, and we look forward to welcoming you back to Pace Car Hire in the future. Thank you for giving us another chance to serve you!