Bad service

Item: Pace Car Rental
Rating: 1
Author: Sthembile P

Very Horrible Service I got at Pace,, Yhoo Guy called Sam, his Service was every Bad, I made payment last week for a car for collection today, 24 12 2024, 1st that guy didn't attach my payment with my do, he says no payment luckily I had copy or receipt I gave me he was so busy with other guys who came last then they want Fast things ppl complain but because they gave him cash 200 or more he assists then they leave, 1st car they gave me Disc was out expired, then they fave me the other one that wad already given some1 Yhoo I waited for an hour just for Collection, Sam mustn't work at front desk his service is bad then he goes out n Eat with his traffic officer girlfriend haibooooo that Guy, until Nhlanhla assisted me shame while apologies for their Bad service,

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Replies (1)

Pace Car Rental's replyOfficial

06 Jan 2025, 07:54

We deeply regret hearing about your unpleasant experience and sincerely apologise for the inconvenience caused. This is not the standard of service we strive to deliver at Pace Car Rental. Your feedback is taken very seriously, and we will investigate this matter thoroughly to ensure it is addressed with urgency.Thank you for bringing this to our attention, and we truly appreciate Nhlanhla for stepping in to assist. Rest assured, we are committed to improving our service and regaining your trust. If you would like to discuss this further, please don't hesitate to reach out to us directly.

Pace Car Rental's reply06 Jan 2025, 07:54

Official