No trust in Paarl Mall's Vodacom outlet

So, I take my iPhone6 back to Paarl Mall Vodacom Shop as customer care Vodacom suggested I do. Unlike on the first report, one little arrogant man training a youngster on Saturday, refuse to give me proof of the phone being handed in. Eventually, I was given a copy of the job card which I had to initial 26 times with NO counter signature by any Vodacom Paarl Mall attendee, arrogant or friendly. This smacks of a problem to come, but then on Monday I follow up, why (unlike the first time) was I not given a job number. I am told the phone was sent off Tygervallye Repairs will send. Today I call Tygervalley no phone notes there yet. I email all concerned saying if I have no job no by noon I report a theft at Paarl SAPS. Then one even more ******** if not arrogant Colleen has the best service offer ever: If you do not want it repaired, please collect it is still in store! Terrible Colleen, I asked your staff 5 times, please escalate the issue now to hear 3 business day later still at your store!! This is terrible customer service so its not me not wishing to repair its Vodacom Paarl Mall not wanting to provide a service!