RS
Rebekka S
1 reviews | Active since Apr 2011
28 Sept 2023, 14:47
Refund hassles
I have had a very disappointing experience with OUP. First a book on "print on demand" is suddenly "out of print". I wonder how that can be. A refund is promised, but nothing happens. And when the refund is queried it still takes ages to process. Now - almost 8 weeks after the initial order and payment - I am still waiting to have this matter resolved. Very bad service.
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Oxford University Press Southern Africa's replyOfficial
29 Sept 2023, 11:05Hi Rebekka. Our sincere apologies for the delay in getting your query resolved, this is not the level of service we strive for. We'd like to look into the matter for you - please could you e-mail our Customer Services Manager, Lauren Capes (***) and she will investigate and revert.
Oxford University Press Southern Africa's reply29 Sept 2023, 11:05
Official
Hi Rebekka. Our sincere apologies for the delay in getting your query resolved, this is not the level of service we strive for. We'd like to look into the matter for you - please could you e-mail our Customer Services Manager, Lauren Capes (***) and she will investigate and revert.