Oct '25 - Sep '26
Frequently Asked Questions About Oxford University Press Southern Africa
How is Oxford University Press Southern Africa rated on Hellopeter?
Hellopeter has tracked Oxford University Press Southern Africa across 11 reviews. Oxford University Press Southern Africa hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Oxford University Press Southern Africa? Write a review to help others decide.
Recent reviews (2)
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Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jun 2018
Extremely Disappointing Service, No Response, No Accountability
Extremely disappointed with the service I have received from Oxford University Press. I have been trying for weeks to obtain a refund that is rightfully due to me. I was initially sent from pillar to post with no clear guidance. Eventually, I was asked to provide my banking details, which I did promptly. Since then, complete silence. No acknowledgment. No confirmation. No update. Nothing. This matter affects my child’s academics, which makes the lack of urgency even more concerning. The level of disregard and poor communication is unacceptable for an established academic publisher that parents are expected to trust. At this point, it feels like customers are only attended to when public complaints are made. I am now escalating this matter publicly in the hope that someone competent will take ownership and resolve it.
1 reviews | Active since Jun 2018
Extremely Disappointing Service, No Response, No Accountability
Extremely disappointed with the service I have received from Oxford University Press. I have been trying for weeks to obtain a refund that is rightfully due to me. I was initially sent from pillar to post with no clear guidance. Eventually, I was asked to provide my banking details, which I did promptly. Since then, complete silence. No acknowledgment. No confirmation. No update. Nothing. This matter affects my child’s academics, which makes the lack of urgency even more concerning. The level of disregard and poor communication is unacceptable for an established academic publisher that parents are expected to trust. At this point, it feels like customers are only attended to when public complaints are made. I am now escalating this matter publicly in the hope that someone competent will take ownership and resolve it.
1 reviews | Active since Jun 2024
No communication and bad service.
Good day, i purchased on the 01/02/26 two Grade 6 text books , when the 1 book arrived i followed up regarding the second book i was advise that i selected the ebook, i asked if we can do a credit as i want the hard copy they say yes, i was instructed to send an email on the 03/02/26 requesting the credit and new quotation which a did, a week passed by, no reply on my email, i phoned the gentleman explain and apologised, i received the credit and new quotation, i made the payment on the 09/02/26 which is the difference between the credit and new quote, again a week passed with no response, I phone yesterday 17/02/26 spoke to a Nigel which was supposed to follow up with accounts and came back to my which didn't happen, this is bad service and my child urgently need his text book.
1 reviews | Active since Jun 2024
No communication and bad service.
Good day, i purchased on the 01/02/26 two Grade 6 text books , when the 1 book arrived i followed up regarding the second book i was advise that i selected the ebook, i asked if we can do a credit as i want the hard copy they say yes, i was instructed to send an email on the 03/02/26 requesting the credit and new quotation which a did, a week passed by, no reply on my email, i phoned the gentleman explain and apologised, i received the credit and new quotation, i made the payment on the 09/02/26 which is the difference between the credit and new quote, again a week passed with no response, I phone yesterday 17/02/26 spoke to a Nigel which was supposed to follow up with accounts and came back to my which didn't happen, this is bad service and my child urgently need his text book.