1 reviews | Active since Nov 2016

10 Nov 2016, 14:55

Worst service i have ever encountered

<p>My Fiance has several questions and no one can seem to answer them.</p> <p>We have left Oxbridge several whatsapp messages several emails , we contacted them all a gentleman csaid he shall contact us in 10 minutes ( well 10 minutes turned into 2 days and still no phone call).</p> <p>I phoned in today to speak to a supervisor or mananger once someone eventionally decided to pick up , I requested to speak to the manager. The managers phone just rang and no one answered. </p> <p>I mean how can oxbridge not take their students seriously , at times students require assistance and all you can do is not care. I am highly disgusted and i shall make it a point not to refer anyone.</p> <p> </p>

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Replies (2)
Oxbridge Academy
Oxbridge Academy's reply10 Nov 2016, 14:59
Official

Hi Jason

We are sorry you feel this way and that your fiancé’s experience with us has not been a positive one. We take our students and the service we deliver to them very seriously.

We will investigate your case immediately and get back to you within 48 working hours to discuss a way forward.

Kind regards

Lenette Daniël

Oxbridge Academy
Oxbridge Academy's reply19 Dec 2024, 13:27
Official
Hi Jason G

Thank you for your mail.

Please be advised that Oxbridge Academy has contacted you to ensure your query is resolved, and we would like to confirm that it has been successfully addressed.

If you require any additional assistance, please do not hesitate to reach out to us at ***.

Kind regards,
Oxbridge Academy