WAITING A NEARLY A MONTH FOR ASSISTANCE WITH AN ASSIGNMENT

I signed up for Oxbridge Academy to further myself in my career. I signed up in July and thought i can give it my all to complete by Course by September. My studies came to a screeching halt, when i had to get some assistance with what to do next. I signed up to do an Accounting course, As i am a Credit Contoller keeping in mind other than working on my system at work i have never done accounting before. I have sent a request through on the 28/07/2016 and only received feedback with only part information on the 05/08/2016, also bear in mind this is a 6 month course and at this rate it will turn into a 12 month course. They keep on and on trying to get you to sign up, even want to take your account details when calling to ask a simple question when signing up, i also received endless emails and to this day i still receive emails wanting me to sign up. Yet they take their time to assist their students. I called into to lay a complaint and they guy who answered told me, I'm complaining yet i only just signed up. Which is irrelevant to Tom, Sam or Harry when i decided to sign up and why i am wanting assistance. I feel this is unprofessional, i realize i am not the only student. But seriously, should one really wait a month to be assisted with an assignment? Maybe i should start requesting assistance with the 2nd assignment i received because it will be on hand when i really need that and if i need that.