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1 reviews | Active since Oct 2014

23 Nov 2022, 14:13

****med off my money

This school made me pay registration fee for a course . I paid them only for them to get back to me and say I cannot do the course. I was sent a refund form to fill in and to this day I am STILL waiting for my money. Since April can you imagine. Please stay away from them , heed my warning, I should've done the same after all the bad reviews I saw . There is a lot of other LEGIT places to get an education . Their phones do not even go through and the agents do not reply on the whatsapp chat. Save yourself the stress

0
Replies (8)
Oxbridge Academy
Oxbridge Academy's reply23 Nov 2022, 15:33
Official
 Good afternoon Ms. Gunwana  Thank you for escalating this matter. We pride ourselves in service delivery to our students as well as the academic integrity of our courses.  It is important to note that you can only enrol for a course if you meet the admission requirements as set out by the regulatory authority, of the specific course.  It is noted on your student profile that you enrolled for a course, then requested to change it and due to regulatory requirements were not able too, due to specific admission requirements.  An alternative solution was sent to you via email in April, to which we never received a reply, you opted to cancel course.  As service representative will contact you.  Kind regards Oxbridge Academy 
's update24 Nov 2022, 09:07
Reviewer Update
No resolution was ever communicated to me . And no agent has reached out to me. All I want is my refund. Please
Oxbridge Academy
Oxbridge Academy's reply24 Nov 2022, 09:56
Official
Good day Ms Gunwana,

The finance team is currently attending to your refund, we will forward you the POP once available.

Kind regards,
Oxbridge Academy
's update24 Nov 2022, 12:22
Reviewer Update
I called the your finance department and I am being told that they only received the documents now and have not even started processing the refund , nor can they give me an expected turn around time. How is it possible when I sent my documents in April? No POP has been received or sent to me as confirmed by your own finance team
Oxbridge Academy
Oxbridge Academy's reply24 Nov 2022, 15:27
Official
Good day Ms. Gunwana I refer to my message of 9:56 this morning. “ My finance team is currently attending to your refund, we will forward the POP once available” There is a process that needs to take place and the team is currently busy attending to it and this can take a few days. The records on our system shows that you requested the change of course in April the refund request is dated September 2022.  You will receive the proof of refund payment as soon as available. Kind Regards,Oxbridge Academy
's update13 Dec 2022, 11:41
Reviewer Update
Still no refund I just get shouted at by the people in the finance department being told that they will pay when they are ready and cannot confirm when they will pay. Can I just get my refund please.
Oxbridge Academy
Oxbridge Academy's reply13 Dec 2022, 14:19
Official
Good day Ms. Gunwana,

The proof of the refund payment has just been sent to your email address.

Kind regards,
Oxbridge Academy


Oxbridge Academy
Oxbridge Academy's reply19 Dec 2024, 17:26
Official
Good day Nontuthuzelo's

Thank you for your mail.

We would like to confirm that Oxbridge Academy has contacted you and the query has been resolved.

If you require any additional assistance, please do not hesitate to reach out to us at ***.

Kind regards,
Oxbridge Academy