LF
Lauren F

1 reviews | Active since Sept 2014

11 Feb 2016, 13:59

Regret signing up with Oxbridge after only a week!

I have recently registered to study with Oxbridge - I have paid in full for my course with in an hour of receiving my registration confirmation.<br> <br> Last Friday I received and SMS stating that Oxbridge received my payment but the amount over SMS was R2800 less than what I had paid....<br> <br> I have been trying to get hold of the fees department since Friday (when I call I hold for over 20min and as I work I cant be sitting on the phone holding for this long) I have also been sending emails and no one is getting back to me!<br> <br> Today I received an sms saying my study material has only been sent out today and will take 8 working days for delivery....<br> <br> I am desperate for someone to get back to me to confirm my account is paid in full... - also I was told once payment was received that my books would be sent - so why are my books only getting sent a week later? <br> <br> I am very frustrated with lack of communication from Oxbridge - why do emails not get rep**** to? <br> <br> I am worried that I will have questions while I study and no one will assist<br> <br> I am not looking forward studying through Oxbridge anymore with the service I have received thus far - VERY unprofessional <br> <br>

0
Replies (2)
Oxbridge Academy
Oxbridge Academy's reply15 Feb 2016, 07:30
Official
Hello Laurenfield21,

We apologise for any inconvience caused. This matter will be investigated asap.
You are correct his is definetly unacceptable.
Kind Regards
Lenette Daniel
***
Oxbridge Academy
Oxbridge Academy's reply19 Dec 2024, 18:34
Official
Good day Lauren

Thank you for your mail.

We would like to confirm that Oxbridge Academy has contacted you and the query has been resolved.

If you require any additional assistance, please do not hesitate to reach out to us at ***.

Kind regards,
Oxbridge Academy