Ransom payment

This letter does not assist me with anything because the information on this letter came late with very important information affecting my finances.I should have been given this information when I was making enquiries about the course so that I can make an informed decision instead of the institution holding me at ransom for payments to release the books. This is totally unacceptable my daughter will have to carry a module because someone was happy to have a sale and forgot to give all relevant information prior to the registration and how do you expect all assignments to be done for someone who registered 3 months ago and expect me to have paid R11200 for all the books to be released after registration. Transparency is very important and your agent failed me and am not willing for my daughter to carry a module because your institution forgot this important information during registrations.

Even if it was explained to her but it was explained after the registration not to me when I was querying about the course and the costs,so what was she supposed to do in your case , return the study material and deregister? You all missing the point, this should have been mentioned to me before making any payment and finalising the registration. It's only been almost 3 months into her registration with Nov 15 as a deadline for her assignments,this is pure madness for exams that she will write in June 2025. I have paid almost half of the fees for already.

How do we deregister and get my money back?