SB
Sarah B

1 reviews | Active since Nov 2015

09 Nov 2015, 13:32

POOR SERVICE AND RESPONSE

I have been trying for the past two weeks to get a POE or the right detail and information from Oxbridge needed to write exams at Pretoria Tech.<br> I have made several phone calls, sent e-mails but nobody seems to know what is going on or who is responsible for giving us the correct information for the exams starting already on Thursday. <br> When phoning Pretoria Tech they say the mistake is with Oxbridge and when you phone Oxbridge they say the problem lies with Pretoria Tech.<br> I need the permit to know what my daughter is writing ASAP. Nobody can help me with any detail.<br> I only received the time table after they received my payment, but I need the permit and detail regarding exams.

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Replies (2)
Oxbridge Academy
Oxbridge Academy's reply10 Nov 2015, 07:28
Official
Hello Sarahbarnard123,

Thank you very much for your feedback.
We have already followed up with our exam department and they should be in contact shortly. Please note that all complaints has a 48 hour turnaround time for feedback.
Kind Regards
Lenette Daniel
Student Services Manager.
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Oxbridge Academy
Oxbridge Academy's reply19 Dec 2024, 18:30
Official
Good day Sarah

Thank you for your mail.

We would like to confirm that Oxbridge Academy has contacted you and the query has been resolved.

If you require any additional assistance, please do not hesitate to reach out to us at ***.

Kind regards,
Oxbridge Academy