LL
Louise L
1 reviews | Active since Oct 2020
29 Apr 2024, 10:03
Poor service !!!!!
If I can't afford the course anymore why do you still want me to pay a cancellatiin fee if I didn't even study or submitted a thing. I paid my R1000 application fee 2 months ago. Now you want to tell me you will hand me over for not paying the cancelation fee. Please tell me should I rather let my kids stay hunger and pay your cancelation fee????? Whoever wants to apply to study at Oxbridge please don't, you will regret it. They have poor communication from the very start!!!!
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Replies (3)0
Replies (3)
Oxbridge Academy's replyOfficial
30 Apr 2024, 11:37Dear Louise
Thank you for bringing this to our attention. We understand your concerns about the cancellation fee and we would appreciate it if you could allow us to investigate this matter thoroughly, including reviewing phone calls and email communications, to understand the situation better.
When students pay their registration they and agree to study at Oxbridge Academy they enter into a contractual agreement with us, as explained during the registration call as well as the welcome call. Like all businesses, when a contract is cancelled, there may be a cancellation fee involved as per the terms of the agreement.
We are currently investigating your case, including reviewing phone calls and email communications, to ensure that everything is handled fairly and transparently.
We value your feedback and are committed to resolving this matter.
Best regards, Oxbridge Academy
Thank you for bringing this to our attention. We understand your concerns about the cancellation fee and we would appreciate it if you could allow us to investigate this matter thoroughly, including reviewing phone calls and email communications, to understand the situation better.
When students pay their registration they and agree to study at Oxbridge Academy they enter into a contractual agreement with us, as explained during the registration call as well as the welcome call. Like all businesses, when a contract is cancelled, there may be a cancellation fee involved as per the terms of the agreement.
We are currently investigating your case, including reviewing phone calls and email communications, to ensure that everything is handled fairly and transparently.
We value your feedback and are committed to resolving this matter.
Best regards, Oxbridge Academy
Oxbridge Academy's reply30 Apr 2024, 11:37
Official
Dear Louise
Thank you for bringing this to our attention. We understand your concerns about the cancellation fee and we would appreciate it if you could allow us to investigate this matter thoroughly, including reviewing phone calls and email communications, to understand the situation better.
When students pay their registration they and agree to study at Oxbridge Academy they enter into a contractual agreement with us, as explained during the registration call as well as the welcome call. Like all businesses, when a contract is cancelled, there may be a cancellation fee involved as per the terms of the agreement.
We are currently investigating your case, including reviewing phone calls and email communications, to ensure that everything is handled fairly and transparently.
We value your feedback and are committed to resolving this matter.
Best regards, Oxbridge Academy
Thank you for bringing this to our attention. We understand your concerns about the cancellation fee and we would appreciate it if you could allow us to investigate this matter thoroughly, including reviewing phone calls and email communications, to understand the situation better.
When students pay their registration they and agree to study at Oxbridge Academy they enter into a contractual agreement with us, as explained during the registration call as well as the welcome call. Like all businesses, when a contract is cancelled, there may be a cancellation fee involved as per the terms of the agreement.
We are currently investigating your case, including reviewing phone calls and email communications, to ensure that everything is handled fairly and transparently.
We value your feedback and are committed to resolving this matter.
Best regards, Oxbridge Academy
Oxbridge Academy's replyOfficial
03 May 2024, 14:17Good day Louise
Thank you for your patience as we completed our investigation into your concerns. We have reviewed all phone calls between our staff and can confirm that the communication was clear, and all questions were addressed satisfactorily.As per our records, your study material was delivered to your preferred Paxi store. Additionally, during the conversations, you indicated that you understood and agreed to the terms and conditions when you paid your registration fee, thus entering into a contractual agreement with Oxbridge Academy.
We do understand, however that circumstances can change, and affordability can become an issue. We encourage you to please let us know when it would be convenient for you to chat so we can discuss resolving the situation. Your feedback is valuable to us, and we remain committed to finding a mutually beneficial resolution.
Thank you again for bringing this to our attention, and we look forward to hearing from you soon.
Kind regards
Oxbridge Academy
Thank you for your patience as we completed our investigation into your concerns. We have reviewed all phone calls between our staff and can confirm that the communication was clear, and all questions were addressed satisfactorily.As per our records, your study material was delivered to your preferred Paxi store. Additionally, during the conversations, you indicated that you understood and agreed to the terms and conditions when you paid your registration fee, thus entering into a contractual agreement with Oxbridge Academy.
We do understand, however that circumstances can change, and affordability can become an issue. We encourage you to please let us know when it would be convenient for you to chat so we can discuss resolving the situation. Your feedback is valuable to us, and we remain committed to finding a mutually beneficial resolution.
Thank you again for bringing this to our attention, and we look forward to hearing from you soon.
Kind regards
Oxbridge Academy
Oxbridge Academy's reply03 May 2024, 14:17
Official
Good day Louise
Thank you for your patience as we completed our investigation into your concerns. We have reviewed all phone calls between our staff and can confirm that the communication was clear, and all questions were addressed satisfactorily.As per our records, your study material was delivered to your preferred Paxi store. Additionally, during the conversations, you indicated that you understood and agreed to the terms and conditions when you paid your registration fee, thus entering into a contractual agreement with Oxbridge Academy.
We do understand, however that circumstances can change, and affordability can become an issue. We encourage you to please let us know when it would be convenient for you to chat so we can discuss resolving the situation. Your feedback is valuable to us, and we remain committed to finding a mutually beneficial resolution.
Thank you again for bringing this to our attention, and we look forward to hearing from you soon.
Kind regards
Oxbridge Academy
Thank you for your patience as we completed our investigation into your concerns. We have reviewed all phone calls between our staff and can confirm that the communication was clear, and all questions were addressed satisfactorily.As per our records, your study material was delivered to your preferred Paxi store. Additionally, during the conversations, you indicated that you understood and agreed to the terms and conditions when you paid your registration fee, thus entering into a contractual agreement with Oxbridge Academy.
We do understand, however that circumstances can change, and affordability can become an issue. We encourage you to please let us know when it would be convenient for you to chat so we can discuss resolving the situation. Your feedback is valuable to us, and we remain committed to finding a mutually beneficial resolution.
Thank you again for bringing this to our attention, and we look forward to hearing from you soon.
Kind regards
Oxbridge Academy
Oxbridge Academy's replyOfficial
19 Dec 2024, 15:12Good day Louise
Thank you for your mail.
We would like to confirm that Oxbridge Academy has contacted you and the query has been resolved.
If you require any additional assistance, please do not hesitate to reach out to us at ***.
Kind regards,
Oxbridge Academy
Thank you for your mail.
We would like to confirm that Oxbridge Academy has contacted you and the query has been resolved.
If you require any additional assistance, please do not hesitate to reach out to us at ***.
Kind regards,
Oxbridge Academy
Oxbridge Academy's reply19 Dec 2024, 15:12
Official
Good day Louise
Thank you for your mail.
We would like to confirm that Oxbridge Academy has contacted you and the query has been resolved.
If you require any additional assistance, please do not hesitate to reach out to us at ***.
Kind regards,
Oxbridge Academy
Thank you for your mail.
We would like to confirm that Oxbridge Academy has contacted you and the query has been resolved.
If you require any additional assistance, please do not hesitate to reach out to us at ***.
Kind regards,
Oxbridge Academy