Pathetic service

I studied with Oxbridge since 2018. I completed my N6 and app**** for my diploma to be issued. My application was sent to Oxbridge with the relevant POE’s in April 2024 to date I have not received my diploma. I made several follow ups with Oxbridge and last week when I sent an email again enquiring about the status of my diploma I was told to contact department of education. I studied with Oxbridge and paid Oxbridge not department of education. I made the mistake of studying with them again I studied Occupation health and health. I am left with writing my exam. In January 2025 I app**** to write my exam in July 2025. To my surprise after several enquiries with them I did not write as they say that they didn’t get a response from where the application were submitted. I was promised I will write in October but guess what I’m sending emails requesting confirmation of me writing but I’m getting no response. I feel it’s unfair as I have paid my fees up for both courses only to get this poor service. I have read on Facebook on a group for Diploma issued by DHET people have app**** for their diploma in February 2025 and they have been issued with their’s. So I ask what has Oxbridge done with my application.