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nato M

1 reviews | Active since Mar 2018

10 Apr 2024, 09:43

Oxbridge is ****

Poor service and refuse to refund

I previously registered to study with Oxbridge Academy and they promised to provide me with mentor that i can communicate with when i need assistant.

When i call and requesting assistant, i always get a message of my account is in arrears so they wont assist me. I was receiving emails threatening to be handed over to debt collectors if i don't settle that account.

I got pressure to settle my account with them and nothing i gained from them. My purpose was to learn by i was denied my rights to be educated an only receiving threats.

0
Replies (5)
Oxbridge Academy
Oxbridge Academy's reply11 Apr 2024, 15:17
Official
Dear Nato

Thank you for bringing this to our attention. We are currently investigating the matter thoroughly and we would like to ask for your patience while we investigate.

Kind regards,
Oxbridge Academy
Oxbridge Academy
Oxbridge Academy's reply12 Apr 2024, 15:12
Official
Good day  Nato

Thank you for your patience. 

Our records indicate that you contacted us in 2021, expressing your interest in extending your course due to personal reasons. In response, we informed you that your course had expired and we outlined the terms and conditions for us to extend the course. However, as we did not receive a response from you indicating your acceptance about the terms and conditions to extend your course. 

We understand the importance of your studies and are committed to finding a solution that meets your needs. 

Could you please let us know a convenient time for us to contact you? 

Thank you for bringing this to our attention, and we look forward to resolving this matter together.

Best regards,
Oxbridge Academy
nM
nato M's update12 Apr 2024, 17:29
Reviewer Update
You can contact me on this number *** any time.

You told me and you never tell me the procedure to be followed and the school to be used as an exam center
Oxbridge Academy
Oxbridge Academy's reply15 Apr 2024, 07:55
Official
Good dat Nato. Thank you very much for sharing your contact details . One of our staff members will contact you to assist.

Kind regards
Oxbridge Academy
Oxbridge Academy
Oxbridge Academy's reply19 Dec 2024, 15:14
Official
Good day Nato

Thank you for your mail.

We would like to confirm that Oxbridge Academy has contacted you and the query has been resolved.

If you require any additional assistance, please do not hesitate to reach out to us at ***.

Kind regards,
Oxbridge Academy