Oxbridge - Extremely Poor Customer Service Regarding a Simple Refund

I am extremely disappointed with the way Oxbridge has handled my refund request.

My son is enrolled in an online course with Oxbridge. I accidentally overpaid my account by R3,000, paying R1,500 extra over two separate months. As soon as I realized the mistake, I contacted Oxbridge to request a refund.

On 24 June, I submitted everything they requested, including:

Both proof of payments (POPs) A copy of my ID Proof of my bank account

I was informed that the refund process would take 21 working days.

Since then, I have phoned almost 10 times and sent numerous emails trying to find out what is happening. Every single time I receive the same response: "We are waiting for the Finance Department."

No one can tell me:

when my refund will be processed, why there is such a delay, or who is actually handling my case.

What is most frustrating is the complete lack of communication. I have had to chase Oxbridge for updates every step of the way. They never contact me proactively, and many of my emails are simply ignored.

This is money that belongs to me. I am not asking for a favour I am asking for my own money to be returned after following every instruction they gave me.

I hope someone from Oxbridge's management will see this review, investigate why a straightforward refund has taken so long, and finally resolve this matter.

At this stage, I am left feeling that customers are simply ignored once they have paid.