SL
Solette L

1 reviews | Active since Jul 2016

03 Sept 2019, 12:26

Oxbridge Academy

The beginning of this year, I wanted to do a short courses on Early Childhood development. I did read some reviews on this courses, talk to some students that did it previously but through a different Colleges. The only colleges that was still open for registration was Oxbridge. I app**** and get help very quickly. After I paid my first money over the problems started. I received my study material but only half of what I paid for. In the mean time I started to do the assignments, as I am still waiting for some of my study material I paid for. Every time I phoned to complain, I was refer to sent and email to *** whereas the email was returned undelivered the whole time. I started to get cross and asks that I want to cancelled the course, wherein I received my lost book in 2 days, after I struggle for weeks. I still wanted to cancel the course, I wasn't happy with the contents of the study material, their is no due dates or exam date available, no professor nothing to assists students with assignment questions, only a student adviser that haven't have any degree or diploma in the course. The so called online student page where you login into, have still study material on that is not in used any more. You cannot submit your assignments online. You have to courier it to there offices. Where I am staying, there is no courier services available in a 130km radius. This is all questions that I asks and no reply on it, only read the papers that came with you study material, was the answer I received later when I thru a tantrum over the phone. I wanted a cancellation form, that I received after I refused to make the other payments to them. I want my study fees back, or at least 60% of it back. I did never submit any assignment or wrote any exams. All that I was busy for months is fighting with this so called Academy. Know they suddenly state that I wasn't registered with them, my student number belongs to some els. Until I said I have the student card with my name and number on it, explain please. I was again refer to *** to please email a complain, whereas a certain Mrs Danielle will attend to it. Yes and like previously the email came back undelivered. I forward the email to there fees department and only received an email back. Your course was cancel, their will be no refunding on your Student fees. So I paid over R5000 on student fees that went into this Academy's petty bank. I want at least some of my student money refunded.

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Replies (7)
Oxbridge Academy
Oxbridge Academy's reply03 Sept 2019, 12:58
Official
 
Dear Solette L  

We regret to hear that your experience was not a positive one. 

Kindly email us your student number at reviews @ oxbridgeacademy . edu . za  (please remove all the spaces) so that we can give you a phone call to discuss this with you in person. 

Warm regards 

Oxbridge Academy 
SL
Solette L's update03 Sept 2019, 13:09
Reviewer Update
Dear Oxbridge Academy

That email address is not working. I have proof emails that I've sent to reviews@........ and then review@........ all the same, undelivered. My student number is ***4 - SA Lombard contact details ***. I will place a review on hello peter regarding our discussions.
Oxbridge Academy
Oxbridge Academy's reply04 Sept 2019, 15:20
Official
Good day Solette L
Thank you for the feedback.  I have referred the matter to the relevant manager and we will give you feedback within the next 24 hours. 

Warm Regards 
Lenette Daniel 
SL
Solette L's update09 Oct 2019, 11:03
Reviewer Update
Morning

Just an update on my complain. Oxbridge Academy agree to pay my a sum of my study fees back with in 7 to 10 working days as from counting the 25th of September. So today is day 10, I haven't received any feed back on my email yesterday or this morning so far. The emails regarding this is copied and past.

| 15.***9.090226e8c6f43f93.pdfInbox | xSolette Lombard | | Mon, Sep 23, 11:49 AM
Morning Lenette We do not have a FNB bank in town, I can only sent you 1 that I've downloaded from my website. Thanks Sophia2Oxbridge Reviews | | Thu, Sep 26, 2:47 PM (13 days ago)
Good day Solette Pleasure to assist. Regards Lenette {#HS:***#} Morning Lenette Thank you SophiaSolette Lombard | Tue, Oct 8, 11:28 AM (23 hours ago) | |
to OxbridgeMorning Lenette
Just a reminder for the refund of my study fees. As per email on the 25th of September 2019.
Thanks | ReplyForward |

***4Inbox | x



Oxbridge Reviews | | Fri, Sep 20, 1:01 PM
Good day Solette Hope you are well? I have received feedback from our Finance Department and they are prepared to refund you the amount of R1656.00. If you acce

Solette Lombard | | Fri, Sep 20, 3:47 PM
Lenette Daniel Thank you so much, I except the offer. Attached is the signed document. Thank you very much Sophia

Oxbridge Reviews | | Mon, Sep 23, 10:21 AM
Good day Solette Thank you very much. Can you please send me a letter from your bank/copy of your bank statement to confirm you account details. Kind regards Le

Solette Lombard | 10:52 AM (10 minutes ago) | |
to Oxbridge





Morning LenetteThis is the second reminder I've email, regarding our agreement.Thanks
SL
Solette L's update14 Oct 2019, 11:27
Reviewer Update
Good morning

Oxbridge Academy made a deal with me that they will refund me the amount of R 1656.00 with in seven to ten days from the 25th of September. When I email Lenette the 9th and 10th of October, she stated that the finance department never received her email for the pay out but it will be done immediately and it will take 48 hours to reflect in my bank account, that was the 10th of October. We are now on the 14th of October, no refund. I want to know, if this company cannot even honor there agreement on a simple refund, how can they be trusted with students futures. When you enter to study at any institution, we as students need to know that we can rely and trust the institution that presented themselves to be the best choice and that all students are important to them. Well I can say with all honesty, I will not recommend Oxbridge to any of my friends or future students. If they cannot honor their refund agreement, I personally don't think that they can or should be trusted with students futures. I will definitely not trust this company with my future.
SL
Solette L's update14 Oct 2019, 12:53
Reviewer Update
This was the poor reply I received from Lenette just know. This look like stalling the process to me, hoping I will go away. I am not going away. We need to take this to other social media pages. We cannot waist money on institutions like this.

Oxbridge Reviews | 11:50 AM (52 minutes ago) | |
to me
Good day Solette

Unfortunately I was on leave on Friday and could not follow up whether the payment was made.

I went to our Finance Department today and unfortunately due to a system error the payment could not be made as agreed.

We will only be able to do the payment by tomorrow. I will send you the proof of payment as soon as I receive it from them.

We sincerely apologies as this was beyond our control.

Kind regards
Lenette Daniel

Oxbridge Academy
Oxbridge Academy's reply19 Dec 2024, 14:51
Official
Good day 

Thank you for your mail.

We would like to confirm that Oxbridge Academy has contacted you and the query has been resolved.

If you require any additional assistance, please do not hesitate to reach out to us at ***.

Kind regards,
Oxbridge Academy