November Exams
Hi. My experience of Oxbridge Academy is poor. I have many issues but will stick to what is necessary now.<br> <br> November exams. Just like other complaints I registered to write in Centurion, but sent me to ODI campus in Soshanguve direction which is much further for me. They did ALSO NOT inform me of this. I went to Centurion campus then THEY had to inform me that I will be writing at ODI campus. I complained to Oxbridge Academy and again they said there is nothing that they can do for me as ALWAYS. I then wrote my exams at ODI campus.<br> <br> In February I started asking them if I may get my results. What followed was a lot of excuses until we've reached the 24 March where I received an e-mail from a person at Oxbridge Academy where she asked ME where I have written my exams where THEY sent me.<br> <br> I answered the e-mail politely. Then NOTHING. The 8 April I asked her for an update, what followed was them giving me excuses and the next more excuses. On the 11 April she said that they will have my results the next day. I heard nothing from them. I then proceeded to send her an e-mail to ask what is going and that will they please send any result that they have. <br> <br> It's 13 April, still no feedback.
We are very sorry to hear to hear about your bad experience, and we apologise for the unfortunate events related to your exam session and results.
As explained previously, the DHET results were delayed because of system problems at the DHET itself. All students who wrote their exams in November were affected, and unfortunately we had no control over this. We were in contact with the DHET frequently to enquire about our students' results, but had to wait patiently for the problems to be fixed and for the results to be issued.
After lodging yet another enquiry at the DHET, we are happy to let you know that your results were received and sent to you this morning via e-mail. Congratulations on your results!
Once again, please accept our apologies for the inconvenience caused. We strive to do our best to assist our students and to ensure that they have positive experiences, and we endeavour to improve on our service to avoid situations like this in future.
Should you require any further assistance, please do not hesitate to contact me directly.
Kind regards
Lenette Daniel
Student Support Manager
***
We are very sorry to hear to hear about your bad experience, and we apologise for the unfortunate events related to your exam session and results.
As explained previously, the DHET results were delayed because of system problems at the DHET itself. All students who wrote their exams in November were affected, and unfortunately we had no control over this. We were in contact with the DHET frequently to enquire about our students' results, but had to wait patiently for the problems to be fixed and for the results to be issued.
After lodging yet another enquiry at the DHET, we are happy to let you know that your results were received and sent to you this morning via e-mail. Congratulations on your results!
Once again, please accept our apologies for the inconvenience caused. We strive to do our best to assist our students and to ensure that they have positive experiences, and we endeavour to improve on our service to avoid situations like this in future.
Should you require any further assistance, please do not hesitate to contact me directly.
Kind regards
Lenette Daniel
Student Support Manager
***
Thank you for your mail.
We would like to confirm that Oxbridge Academy has contacted you and the query has been resolved.
If you require any additional assistance, please do not hesitate to reach out to us at ***.
Kind regards,
Oxbridge Academy
Thank you for your mail.
We would like to confirm that Oxbridge Academy has contacted you and the query has been resolved.
If you require any additional assistance, please do not hesitate to reach out to us at ***.
Kind regards,
Oxbridge Academy