1 reviews | Active since Apr 2016
NO ONE IS ABLE TO ASSIST ME
To whom this may corn<br> <br> My daughters father got retrenched from work, I am unable to pay for my studies at the moment. I have phoned the college to inform them that i will not be able to pay for my studies at the moment due to unemployment. I am even unable to pay my daughters school fees. I was told if i do not pay \i get handed over\" <br> <br> I asked if i could speak to someone in management to get assisted. The guy just said they won't be able to help or do anything i should just pay the account. <br> <br> After getting an e-mail to send through a complaint. Still no one is getting back to me. <br> <br> On 15/04/2016 I phoned the Student Service Manager who's number I saw on Halo Pieter. And who assists with all the complaints on Halo Pieter. Guess what? She told me she will get someone to call me from the accounts department. I told her that i have spoken to a few people they were of no help. <br> <br> I was also informed that i could not cancel my studies, than what am i suppose to do?????<br> <br> Student number - ***3<br> Teslin Turner <br> ***<br> ***"
We are very sorry to hear about your bad experience and that you were not assisted promptly.
As discussed via telephone, we have sorted out the issues relating to your account. We have also investigated the manner in which your complaint was handled internally, and we would like to assure you that you will receive more professional service in future.
Please feel free to contact me directly if you require any further assistance, or if here is anything else that you would like to bring to our attention.
Kind regards
Lenette Daniel
Student Support Manager
***
We are very sorry to hear about your bad experience and that you were not assisted promptly.
As discussed via telephone, we have sorted out the issues relating to your account. We have also investigated the manner in which your complaint was handled internally, and we would like to assure you that you will receive more professional service in future.
Please feel free to contact me directly if you require any further assistance, or if here is anything else that you would like to bring to our attention.
Kind regards
Lenette Daniel
Student Support Manager
***
Thank you for your mail.
We would like to confirm that Oxbridge Academy has contacted you and the query has been resolved.
If you require any additional assistance, please do not hesitate to reach out to us at ***.
Kind regards,
Oxbridge Academy
Thank you for your mail.
We would like to confirm that Oxbridge Academy has contacted you and the query has been resolved.
If you require any additional assistance, please do not hesitate to reach out to us at ***.
Kind regards,
Oxbridge Academy