N4 Tourism, EN4028-04 course Material

I'm writing this letter with a big concern. I have made a fill payment in January 2016 - See attachment for this course. I don't get any joy out of Oxbridge Academy personnel regarding the National Certificate: N4 Tourism, EN4028-04 course. For the last two months I have numerously phoned and mail - (see attachments) to find out when will the course material be available. Every time an operator who have help me said it is on reserved. How is this possible? For three months? I must say everyone that spoken to me was willing to help, but no course material still. Course content should be available when the year started at an education institute. The year already started and what about the new student with aspirations to do a course which they though this is a professional institute? I'm also working at a big company that is performance driven and need that must be met. It is not the answer to say I want my money back, but after three months of waiting is it worth the wait, because I wonder how professional is Oxbridge Academy or the competency of people? This is not a personal attach but if it comes to education especially today service providers must be able to provide on time.