My Fiancee registered with this institution, the tutors were not available to assist with her matric studies even though it was stated otherwise

My Fiancee registered with this institution, the tutors were not available to assist with her matric studies even though it was stated otherwise. After writing she did not get her results and the institution failed to handle her case and follow up with SACAI as promised, until today they have been making false promises it's been 3 years now we waiting for assistance.