Missed one payment and being treated like a ********

So to start off with this review, its not that I want to bad mouth Oxbridge Academy BUT the service that I received lately as a student of Oxbridge is really not it. I've tried to explain to this lady that goes by the name of Nomkosan and to me it's like this lady refuses to understand my situation. To me I'm being harassed because I missed one payment and now I'm getting sms's saying they will take legal actions against me for not paying but before the time I've contacted them finding how do I go about it as I am in a financial situation and won't be able to pay for the previous and asked if I could make the payment with the current month, I was rather told to pay a R100 instead. I don't know what is going with this person specifically because I tried explaining in an email and over the phone and my call got cut off. When phoned in I was put on hold for a while with no person to speak with. I wonder if they know that should they continue this way they will lose valuable students. I mean I missed one payment, why not bother others that hasn't paid for anything for several months and skips several payments. I don't even think I'm going to reconsider studying further with Oxbridge if I'm being treated like a ********. I've never had a problem with anything throughout my studies, I even contacted a student advisor for advice on another course I'm interested in doing but sadly I don't think it will happen after this treatment. Oxbridge lost a valuable student today. If they can't see it, they'll continue to lose students and I will not recommend anyone to do any courses through Oxbridge. I will have my voice heard on social media because clearly Nomkosan doesn't care about my situation nor the image of Oxbridge, I don't want to deal with this lady anymore. I don't deserve this harassment. Go bother someone else that's missed several payments.