Livid

I am fed up!! My first course went on smoothly without any problems and I ignored all the negative comments I would see on social media, not up untill I had to register for my second course and then started to experiencing problems with this institution in regards to payments. All my payments options are debit orders cause I try by all means to stay away from arrears, to maintain a good credit score and that has worked out for me cause I've never missed any payments. In April I realised that Oxbridge Academy did not process a debit order and I called in to enquire why I was not debited and I was advised that the first instalment will go off the next month I should not worry.. cool... the first debit went off in May as advised and I was in my calm not until I now started receiving smses and emails that my account is in arrears, yet I get debited my monthly instalment every month, and i even get an sms notifications informing of my payments. I got puzzled and called in so many times about this issue and I was advised it's a system ERROR and I should IGNORE it. However I still continued receiving these notifications, I got so annoyed, due to my work schedule, I would request for a call back from my "student adviser" regarding this issue but I never receive any call back at all. I went as far as sending emails but still don't get any explanation about this "error" notifications. So this has been going on since last year May 2022 then finally today I managed to get ahold of my student advisor, Nonkululeko, she called in to check on my studies but I was more concerned about the on going ERROR, she some how performed a miracle today and was able to pick up the amount that I am in arrears with. I am livid at this point cause I've been calling in, sending emails about this and I was told that itS a system ERROR I should IGNORE the notifications, now suddenly I am in arrears with two different amounts that I'm not aware off nor have been advised off during my follow ups and the only thing I'm told is "Sorry, but you have to pay" just like that 😳 no accountability taken into this matter, but I'm told that I have to pay, what BS is this, the worse of it , whenever I call in or when they call, I'm advised that the calls are recorded for quality and assurance purpose, yet when I asked for a recording for a call that took place in April about this matter, Nonkululeko told me that they don't have these records, I then asked her how do I escalate this matter further cause I've been greatly inconvenienced and I have to take accountability for their mistake they not owing up too, she dismissed me and hang up the call on me! I am not happy at all! Take reviews seriously and into consideration about Oxbridge Academy 🤬🤬