OT
Omolemo T

1 reviews | Active since May 2024

30 Apr 2025, 08:34

Horrible experience

I was enrolled last year at Oxbridge academy due to financial difficulties I couldn’t pay my tuition fee I only got my one study pack. Okay fine thats cool my account was handed over to the lawyers now I have to pay the whole course fee even though I got one study pack cause I couldn’t pay. The lawyers called and we made a debit order for me to pay my fees. She said after paying three instalment I could resume my studies. Since last week Friday or Saturday I WhatsApp Oxbridge academy to enquire about that information cause I do want to resume my studies I didn’t get a response at first and but moments later I was responded being asked some questions like my student number and so forth which I answered and the conversation ended there yesterday there was no response to my enquiry even today as i speck they texted me asking how could they assist me I told them my enquiry did I get a response no. They have such a horrible customer and support service. Save yourself the trouble and don’t register here. I will pay my outstanding balance and de-register cause I don’t want a bad credit score. If I could give them zero rating I would they don’t deserve even my one star rating.

0
Replies (4)
Oxbridge Academy
Oxbridge Academy's reply30 Apr 2025, 11:35
Official
Good day,

We’ve been trying to reach you telephonically regarding your query.


Please be assured that your concern has been escalated to the relevant department, and we are working closely with the Department Manager to ensure it is resolved as soon as possible.

Kind regards,
 Oxbridge Academy
Oxbridge Academy
Oxbridge Academy's reply02 May 2025, 09:33
Official
 
Good day Omolemo 
 
 We would like to confirm that Oxbridge Academy has contacted you and the query has been resolved.

If you require any additional assistance, please do not hesitate to reach out to us at *** 

Kind regards,

 Oxbridge Academy 

 
OT
Omolemo T's update02 May 2025, 09:38
Reviewer Update
Yes I was contacted the same day and we did get to an understanding and we resolved everything. I was attended by Ms/Mrs Malaika, she was friendly and assisted me with my enquiries. Now I am able to resume my studies.
Oxbridge Academy
Oxbridge Academy's reply02 May 2025, 09:53
Official
Good day Omolemo

Thank you again for choosing Oxbridge Academy and being a valued community member. Your feedback fuels our commitment to excellence, and we look forward to serving you even better in the future.

Kind Regards 

Oxbridge Academy ,