Highly disappointed In Oxbridge's service

Initially, I had a good experience with Oxbridge, they are of course very quick to get you signed up, etc. I received my materials on time so I had no issues, and then when Covid-19 hit and lockdown started we lost income and I was no longer able to pay. I then advised and they placed the debit order on hold. I requested cancellation as I am unaware on when I would be able to pay again, they said cancellation is not allowed unless under special circumstances and the board would have to approve, which is ridiculous in and of itself because you should have a choice in your own education and what you want to do with it. No other institutions don't allow cancellations. After sending all the documents, bank statements, etc I received no confirmation on the decision on the cancellation. I only receive emails and messages stating I am behind on payments.

I was more than happy to look at returning to Oxbridge once I am able to afford it again however with all this I highly doubt I will. I have requested assistance numerous times and cancellation request has been in since July with no feedback.

Highly disappointed... From amazing service to absolute silence.

At this point, I wouldn't recommend