FRUSTRATED!!!!!!

I have been studying with Oxbridge for the last 3 years and the quality of support to their students has just got worse each and every year. Nobody can answer your questions, and if they do all they actually do is ask you the question you asked them to clarify. You are not recognised as a student if you are studying distantly. Each person on the staff only cares about themselves. As a student continuing to study, I was told that I would get discount, well this has never happened. I've queried it on more than one occasion and after a year I'm still waiting for an answer!!!! Each person in each department have no clue what they are doing as well as they have no idea of what is happening in the other departments. I'm not sure how a college can be run like this!!! The 'I' in the company seems to be very big. There is absolutely no TEAM work. I have also approached DHET for assistance, but they are just as laxidazical and uninterested as Oxbridge. No matter which department I speak to they have no idea how to answer my questions for that department. I had to remind them for over 6 months regarding my certificate and then they still send it to the wrong place, I have been speaking to them for months now regarding where I'm going to write my exam in November and I'm still waiting for an answer. I'm tired of fighting and complaining, but unfortunately this seems to be the only way to get action.