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Good day

I kindly provide my complaint as a result of running out of options and hoping someone could relate and maybe help out.

From the beginning, my experience with Oxbridge Academy has been unsatisfactory. You wait up to hours, days even weeks before getting where you want to be. Their responses are very delayed and even without solutions.

Their administration is completely unorganized, and when having a complaint, discussing it or handling an issue, it rakes up to speaking with 10 different people. Each time either starting from the beginning all over, or because just 1 certain person can handle 1 certain thing.

Which makes following up impossbile, and getting inadequate assistance. From delivery address issues, to course issues, to support issues.

Most recent, I've been asking the same request for about a week. Which I indicate upon asking, a month ago already.

With completing assignments, I asked personally and in detail, if it was possible to ask an Assesor some questions about the marked assignment. Being unsure, confused about an incorrect marking. Upon which it has been confirmed I am able to do. Because at this point, getting not even a mark at a whole question is concerning. And it has brought to my attention that something is off.

And in doing so, I have received my first assignments 'guidelines' which was supposed to be sent before completing the assignment anyway. My questions have been ignored since the 5 March. First getting rep**** with days later, that it wasn't received, I even resend it. Still nothing.

I am currently stuck with completing anything, because I would like to thoroughly go through the questions and getting an explanation why is something incorrect, and how I should be answering the question instead, and where in the textbook can I find that information. How else can you be prepared for exams and know what your mistakes are so you can avoid them?

I also requested that if that is complete, to be able to do the same with assignment 2 and then requesting the guidelines on assignment 3. But still nothing

I work full time and I pay my own studies monthly, I can't phone everytime during working hours to resolve a small matter every single time. But ends up leading to very severe consequences, building up in the end. And its rather disappointing to receive such a service, for an expensive amount of money.

And I can say the only fast responses that they give you, is in calling you 2 weeks before the end of the month, requesting payments, even if you are a month in advance. With anything but fees, they are uninterested in providing what is required. And getting 'responses' as answers, thats not even answers the the relative questions. I did not ask for my assignments results, and that's what I got in return instead.

I don't know how else to resolve this matter, and as someone looking into getting a diploma, when this is my very first year. I'm really not happy with anything delivered. Im truly concerned. And are out of options.

I hope this helps. And that I can get help.