Did not expect this service from Oxbridge Academy

The lines of communication at Oxbridge Academy are beyond unbelievable. I am usually a firm fan of the distance learning college, but lately I am second guessing my opinions. I submitted an assignment through the portal which was downloaded and printed on their side. It was marked and posted back to me. When I received the assignment, I noticed that the printing on the colleges side has misprinted the document and had wreaked havoc on the format, to which the assessor who marked it commented "What happened?". So I contacted the college to inform them that this page formatting was not what I had uploaded. I communicated through whatsapp, and was told to send the original assignment back through, which I did on the 24th of September. I never received a reply. Today (31/10/17) I sent a message inquiring about the assignment through Facebook messenger and received a response I found insulting as my message was not read clearly. I asked for someone to contact me, and the call centre contacted me. Let me just say that we are students who are paying for your services, we do not deserve to be treated like we do not know what we are talking about. Your agents are condescending and argumentative and do not allow you to put forward your complaint. I was then told I would be transferred to the relevant department, and I was transferred to exams. The lady who responded at the exams department informed me that there is no telephonic communication line for assignments, only via email. The call centre agent HAD TO HAVE KNOWN THIS! So I feel as it was just an easy pass on. Lastly - trying to get a response via email is close on impossible. I am now awaiting feedback from the complaints department, again VIA EMAIL. Oxbridge is quick to follow up when payments are missed by a day, but for any other reason they are evasive. At this rate, I will not be registering next year.