SM
Siyabonga M

1 reviews | Active since Jun 2017

17 Apr 2018, 16:11

Course expired

I don't understand how is oxbridge academy operates, I registered with them back in 2014 and they only sent me two books instead of four books. then I left it as it is, they keep on adding interest on the account while I am short of study materials, I wrote one assessment and sent it to them but no one received it. In 2017 I then decided to pay them in full including interest then I asked them can I continue studying and resend me the other two study material then they said yes and they also added that they will send all four books again because they updated their study material for project management again which they did it successfully. 2018 when I call them to check was my course updated and can I send my assessment, You know the answer I got??????? Your course has expired back in 2016, i need to re- register. my question is: Why didn't they said so back in 2017? why did they go extra mile and send me study materials again? Now the course has expired back in 2016. this is a joke.

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Replies (12)
Oxbridge Academy
Oxbridge Academy's reply18 Apr 2018, 08:43
Official

Dear Siyabonga

Thanks for your feedback. We will look into your case immediately and get back to you with a response within 48 working hours.

You can expect a call from one of our representatives soon.

Regards

Lenette Daniel

Best regards,

SM
Siyabonga M's update20 Apr 2018, 09:11
Reviewer Update
48 hours no respond. You know what just keep your course and I'm gonna burn all your study material, this academy is useless shame
Oxbridge Academy
Oxbridge Academy's reply20 Apr 2018, 10:44
Official

Dear Siyabonga

We tried phoning you but there was no answer. An email was sent to you to ask for an alternative contact number.

Will will try to contact you again later.

Regards

Lenette Daniel

Best regards,

SM
Siyabonga M's update20 Apr 2018, 11:31
Reviewer Update
Oxbridge academy is useless, hope they burn in hell, they must start training their own staff to give the customers correct information, Oxbridge Academy sucks shame. you guys have material to waist shame. Useless piece of a college.
SM
Siyabonga M's update20 Apr 2018, 11:33
Reviewer Update
This the end of me and Oxbridge I hope my money make you all fat.
SM
Siyabonga M's update20 Apr 2018, 12:04
Reviewer Update
Good day Siyabonga I would firstly like to apologise for not responding to your Hello Peter complaint in 48 hours. Unfortunately there was a technical error and I did not receive the notification from Hello Peter. I have tried to phone you today on the cell number you provided but it was on voicemail. I have reviewed your student profile and would like to address the challenges you had that you mentioned in your Hello Peter complaint. Study Material We have the proof to show that we had send you all four books. The problem was that the study material came back to us unclaimed every time. Course Fees We handed your account over due to non-payment and the attorneys are allowed by law to charge interest on the fees. We are a private institution and do not receive funding from government so in order to continue to deliver a service to thousands of South Africans we need to have sound business practices. Duration and continuation of your course. You registered on 31/04/2014 and only had 12 months to complete your course. When you started paying your course fees and made contact with you, you had another 12 months to complete your course and that is why we send you the updated books. However no educational institution allows a student to decide when they want to resume their studies. You cannot register with an institution in 2014 and then expect to continue in 2018. The reason for this is that curriculums change and the course may decide not to offer a course anymore. This is what happend in your case. I would have loved to assist you so that you can complete this course but unfortunately this course has been discontinued and replaced with other courses in Project Management. That is why your were informed that you need to re-register. I hope this meets your approval. You are more than welcome to contact me on my direct number: **********
SM
Siyabonga M's update20 Apr 2018, 12:06
Reviewer Update
only 12 months to complete your course. that is why we sent you updated book. My question is in which year did you sent the updated books?
SM
Siyabonga M's update20 Apr 2018, 12:08
Reviewer Update
Lenette you so confuse and stop confusing yourself its not good for your health
SM
Siyabonga M's update20 Apr 2018, 12:11
Reviewer Update
Let me tell you I only received updated book in 2017 October when I fully paid you guys, now calculate 12 months from October
SM
Siyabonga M's update20 Apr 2018, 12:13
Reviewer Update
but its fine you All are useless there, I dont blame you Lenette
Oxbridge Academy
Oxbridge Academy's reply20 Apr 2018, 12:17
Official

Good day Siyabonga

Please provide me with an alternative number so that I can phone you personally.

Kind Regards

Lenette Daniel

Best regards,

SM
Siyabonga M's update23 Apr 2018, 11:59
Reviewer Update
I'm sorry to use bad language to Oxbrigde, Just they need to train people properly to give out correct information.