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chantelle M

1 reviews | Active since Aug 2015

24 Aug 2015, 17:18

Chantelle

Hi, Oxbridge academy is really lacking service and proper communication with students. I cant write my exams due to the examination centers that is more then 120km away from where i lived, i was informed by one of the consultants that i can write my exams at any FET College that is closer to me. The consultant told me my registration is done at an FET College in Witbank and that i will be able to write my exams there. A few days back they called me and told me i cant write in Witbank and i must make a plan to get to the centers listed on their exams list and all those centers are very far from me and i am working everyday and now i have to face such challenges. When i told them to cancell my course they refered me to the complaints department of which i sent an email stating the challenges that im facing and i also requested them to cancel my course and up till today i haven't received a call from any of the consultants regarding my query. I will never refer anyone to Oxbridge Academy due to the way they operate and the way they treat their students, they are the worst college and i regret the day i registered with them. I will take this matter up with Department of Education

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Replies (2)
Oxbridge Academy
Oxbridge Academy's reply25 Aug 2015, 07:55
Official
Hello Vision30,

We are sorry to hear that you feel this way. Unfortunately we need to follow the rules that the Department of Education sets out for us.
We will contact you shortly regarding your query. Please note turnaround time for complaints are 48 hours.
Regards
Lenette Daniel
Student Services Manager
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Oxbridge Academy
Oxbridge Academy's reply19 Dec 2024, 18:24
Official
Good day Chantelle 

Thank you for your mail.

We would like to confirm that Oxbridge Academy has contacted you and the query has been resolved.

If you require any additional assistance, please do not hesitate to reach out to us at ***.

Kind regards,
Oxbridge Academy