KN
K N

1 reviews | Active since Dec 2020

11 Mar 2021, 10:06

Be Careful of their 'Terms and Conditions' before you sign-up

I concur to other reviews pointing to warnings about "Paying for services not rendered"; "miscommunication"; "Lack of transparency"; "*********** staff"; "No remorse for people" and so on and so forth. I enrolled for a 12-month distance learning programme and had to cancel within 2 months and they sent me an email with a 'Cancellation form' and 'Terms and Conditions', the 'Terms and Conditions', which are never shown or explained to you at the beginning are then used as leverage to attempt to ****** money from you when they haven't provided you with any services and the only goods you have received from them is one study guide. So basically they want to penalize you for cancelling with them by attempting to make you pay 50% or 100% of the full amount of the course for which you are cancelling. They also drag out the cancellation process and ask for supporting documents for reasons you are cancelling when you clearly stated to them that you cannot cope due to your working situation. I have not consumed any services/assistances/assignment help or anything from them yet I am being asked to pay 50% of the course cost. Their 'Terms and Conditions' speaks about the CPA section 14: (the supplier may impose a reasonable cancellation penalty with respect to any goods supp****, services provided or discounts granted, to the consumer in contemplation of the agreement enduring for its intended fixed term). HOWEVER, the penalty fees they are asking you to pay is 50% or 100% of the total cost which is the opposite of 'reasonable', and they are unaware of the rights of students as per the DHET. Should they persist in their set ways regarding my cancellation and attempts to claim an unreasonable/unjust penalty fee for my cancellation, I intend to lodge a formal complaint against the institution with the DHET and provide all necessary documents, most especially their 'Terms and Conditions' as well as the full correspondence of what transpired.

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Replies (2)
Oxbridge Academy
Oxbridge Academy's reply12 Mar 2021, 08:04
Official
 Dear K N

We are sorry to hear about your bad experience. Kindly send us an e-mail to reviews @ oxbridgeacademy .edu .za (no spaces) with your student number and cellphone number so that we can look into this immediately. 

Warm regards,
Oxbridge Academy 
Oxbridge Academy
Oxbridge Academy's reply19 Dec 2024, 19:47
Official
Good day 

Thank you for your mail.

We would like to confirm that Oxbridge Academy has contacted you and the query has been resolved.

If you require any additional assistance, please do not hesitate to reach out to us at ***.

Kind regards,
Oxbridge Academy