1 reviews | Active since Oct 2013
Bad Service
Good Day, I am a student at Oxbridge Academy, I am in my second year.<br> I paid my monthly fee on the 31 March 2016, its going for the third week that I am waiting on my study material. I called in thrice already, first time the consultant said my module is laying in dispatch, I will receive it soon, I called on Tuesday ( 12 April 2016) another consultant said its still in despatch, it will be couriered on Thursday and I will receive on Friday. On Thursday when I called for a tracking number nobody answered the phone, this morning when I called the line was so bad I could hardly hear anything, consultant took my number to call back, I'm patiently still waiting.<br> <br> I'm officially ****ed off, because at this moment I've wasted 2 weeks already where I could have worked on my assignment.<br> <br> student number : ***3
We are very sorry to hear about your bad experience and the fact that you have been waiting for study material. We investigated your report immediately and found that this was a case of miscommunication on our side, and we apologise for that.
The module that you were waiting on was being updated because of content changes, and therefore our system did not release the books. When you phoned to enquire about this, our agents could see that the request for study material was processed, but did not realise that it was pending because the updates still needed to be finalised.
As discussed over the telephone earlier, the material has arrived and it will be sent to you via courier today still. Once again, please accept our apologies for this unfortunate event. We appreciate your feedback and will keep on working towards improving our service to you and all our other students.
Should you require any further assistance or have any problems you'd like to bring to our attention, please do not hesitate to contact me directly.
Kind regards
Lenette Daniel
Student Support Manager
***
We are very sorry to hear about your bad experience and the fact that you have been waiting for study material. We investigated your report immediately and found that this was a case of miscommunication on our side, and we apologise for that.
The module that you were waiting on was being updated because of content changes, and therefore our system did not release the books. When you phoned to enquire about this, our agents could see that the request for study material was processed, but did not realise that it was pending because the updates still needed to be finalised.
As discussed over the telephone earlier, the material has arrived and it will be sent to you via courier today still. Once again, please accept our apologies for this unfortunate event. We appreciate your feedback and will keep on working towards improving our service to you and all our other students.
Should you require any further assistance or have any problems you'd like to bring to our attention, please do not hesitate to contact me directly.
Kind regards
Lenette Daniel
Student Support Manager
***
Thank you for your mail.
We would like to confirm that Oxbridge Academy has contacted you and the query has been resolved.
If you require any additional assistance, please do not hesitate to reach out to us at ***.
Kind regards,
Oxbridge Academy
Thank you for your mail.
We would like to confirm that Oxbridge Academy has contacted you and the query has been resolved.
If you require any additional assistance, please do not hesitate to reach out to us at ***.
Kind regards,
Oxbridge Academy