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Vivian R

1 reviews | Active since Jan 2016

12 Jul 2019, 18:18

Bad after service received

Dissappointing service received after numerous phone calls. Two weeks later and my query is still not resolved. Its a simple request yet none of the agents has resolved this issue.

0
Replies (5)
Oxbridge Academy
Oxbridge Academy's reply15 Jul 2019, 07:03
Official
 Dear Vivian R 

We regret to hear that your experience was not a positive one. 

Kindly send email us your student number at *** so that we can give you a phone call to discuss this with you in person. 

Warm regards 

Oxbridge Academy 
VR
Vivian R's update15 Jul 2019, 16:46
Reviewer Update
Still no response after sending my student no.
VR
Vivian R's update15 Jul 2019, 16:56
Reviewer Update
Even after contacting your call centre and requesting my correct marked assignment for the third time I still didn't receive it. No follow up calls received either. This query is going on for two weeks. Why does it take so long for the document to be emailed to me?
Oxbridge Academy
Oxbridge Academy's reply16 Jul 2019, 06:57
Official
Dear Vivian R

We apologise for the delay in getting back to you. 

There is a backlog in our scanning department. 

We should have the matter resolved for you by 10.00 today. 

Warm Regards 
Lenette Daniel 

VR
Vivian R's update16 Jul 2019, 15:30
Reviewer Update
Thank you Lenette Daniel.
Query now resolved.