Appalling Service

I started a course with Oxbridge academy in May 2019. I arranged for a debit to go off my account every 25th. This month fell on a 24th and Natasha Ndlovu and I chatted about it. She asked if it was ok to track my account from the 24th and I said it was fine.

My debit order failed on the 24th and I assumed as there was a tracking system the debit order would go off in the days following. This didn't happen so Tuesday the 28th I called Oxbridge academy to find out what was happening. I was told that the debit order would go off Friday the 31st.

On Wednesday the 29th I noticed a SMS from a Ms Natasha Ndlovu stating that she would handle any quiries I had regarding my fees. I called Natasha hoping to get some clarity regarding the debit order and tracking system.

The service I received from Natasha Ndlovu was appalling! She said that my account gets tracked for four days(including Saturdays) and if I had money it would went off. Natasha demanded I send her my bank statement to prove I had funds in the most disrespectful manner. I was made to feel like I **** and that I had no money to complete the course. All I wanted was clarity maybe it was due to error, possibly in communication or systematic.

Oxbridge academy has made me feel like I need to get over it. Its unbelievable the level of service that I received.

Not recommended.