Account query

I have never being treated with such a negative attidute before with all other callers from oxbridge but this Thabo guy made me regret why i choose to study with oxbridge. All i wanted was clarity on my account but he could not help. I asked him to refer me to sum1 who can help since he cannot help. But he refused saying he does not want to. I told him that i going to report then he said i can go ahead he still will not help me get clarity about my account. I hated studying with oxbridge rite now i wish they can just cancel my studies i will go find another school. Please let someone from oxbridge but not thabo to help me understand why my balance did not go down in august when i paid also how did my balance move from 1519 to 1919 before november payment was deducted.