Account handled badly

My nephew had outstanding debt with Oxbridge Academy and was handed over to Terblanche and Associates I got a letter of demand on 25/04/2018 for a payment of R 2456.52 On 24/05/2018, I made a payment of R 1500.00. I did not receive an invoice/statement reflecting payment and outstanding payment and any additional fees and charges. Just a one liner that you received payment On 26/06/2018, just got a one liner email that I must make an urgent payment. No Invoice/statement, outlining the account On 17/7/2018 – I made a payment of 957 – All communication I received was once again a one liner acknowledging the payment, no invoice. At this point, both payment total R 2457.00 – you did not see fit to invoice me.

I did receive formal communication on 17/08/2018 and 28/09/2018 that speaks to making payment arrangement and debit order arrangement. You still failed to invoice me on any outstanding amounts

0n 03/10/2018, got a letter of demand of an amount of R 389.62. I clearly communicated back and ask for final amount as I do not want to be surprised and received (lo and behold – a liner email) of R 420.00. I made a payment on 24/10/2018.

On 27/11/2018 I got a final notice – no amount reflecting on email. When I requested that this matter should be look – All I got was your “Business and usual” one liner of the outstanding amount. Not even acknowledging that this will be looked into.

Is this how profits are generated, not informing customer of detailed balance and just demanding more payment on outstanding balances.

I got an email this morning saying that you don't provide invoices. How do I know what fees are added to this account. As a debt collector you need provide a statement/invoice to you customer outlining payment received and additional service and fees charged

Regards Jo-Anne Fischer