YM
Yandisa M
1 reviews | Active since Feb 2024
16 Feb 2024, 11:21
****
Good day
i would like to lay a complaint regarding of a payment that i made to Oxbridge Academy 15 Feb 2024 via online banking to the same banking account they provided me and yet they say the payment has not reflect as it was an immediate transaction. I have also inquired with the bank and they say everything is correct. Please assist urgently as I require my certificate urgently.
Please contact me on ***.
Regards,
Yandisa Mbetshu
Helpful (0)
Replies (3)0
Replies (3)
Oxbridge Academy's replyOfficial
16 Feb 2024, 12:31Dear Yandisa Mbetshu
Thank you for bringing this matter to our attention.
Our records indicate that you used the incorrect student number when you made your payment; therefore, we could not allocate the payment.
However, we have since allocated your payment to your account, and one of our dedicated staff members will contact you shortly to confirm the delivery address details for your certificate.
Kind regards
Oxbridge Academy
Oxbridge Academy's reply16 Feb 2024, 12:31
Official
Dear Yandisa Mbetshu
Thank you for bringing this matter to our attention.
Our records indicate that you used the incorrect student number when you made your payment; therefore, we could not allocate the payment.
However, we have since allocated your payment to your account, and one of our dedicated staff members will contact you shortly to confirm the delivery address details for your certificate.
Kind regards
Oxbridge Academy
Oxbridge Academy's replyOfficial
16 Feb 2024, 12:53Hi Yandisa
Our records indicate that one of our dedicated staff members have been in contact with you to confirm your delivery address and the issue has now been resolved.
Thank for sharing your concerns and giving us the opportunity to address it.
Kind regards
Oxbridge Academy
Our records indicate that one of our dedicated staff members have been in contact with you to confirm your delivery address and the issue has now been resolved.
Thank for sharing your concerns and giving us the opportunity to address it.
Kind regards
Oxbridge Academy
Oxbridge Academy's reply16 Feb 2024, 12:53
Official
Hi Yandisa
Our records indicate that one of our dedicated staff members have been in contact with you to confirm your delivery address and the issue has now been resolved.
Thank for sharing your concerns and giving us the opportunity to address it.
Kind regards
Oxbridge Academy
Our records indicate that one of our dedicated staff members have been in contact with you to confirm your delivery address and the issue has now been resolved.
Thank for sharing your concerns and giving us the opportunity to address it.
Kind regards
Oxbridge Academy
Oxbridge Academy's replyOfficial
19 Dec 2024, 15:17Good day Yandisa
Thank you for your mail.
We would like to confirm that Oxbridge Academy has contacted you and the query has been resolved.
If you require any additional assistance, please do not hesitate to reach out to us at ***.
Kind regards,
Oxbridge Academy
Thank you for your mail.
We would like to confirm that Oxbridge Academy has contacted you and the query has been resolved.
If you require any additional assistance, please do not hesitate to reach out to us at ***.
Kind regards,
Oxbridge Academy
Oxbridge Academy's reply19 Dec 2024, 15:17
Official
Good day Yandisa
Thank you for your mail.
We would like to confirm that Oxbridge Academy has contacted you and the query has been resolved.
If you require any additional assistance, please do not hesitate to reach out to us at ***.
Kind regards,
Oxbridge Academy
Thank you for your mail.
We would like to confirm that Oxbridge Academy has contacted you and the query has been resolved.
If you require any additional assistance, please do not hesitate to reach out to us at ***.
Kind regards,
Oxbridge Academy