Discomfort doesn't mean consent.

Item: OutDebt Advisors
Rating: 1
Author: Brendan L

I was contacted by Outdebt and read my financial information claiming I could get up to 60% off my debt. Which is already fishy to me. So my defence is up. I can't tell you how uncomfortable it is for a stranger on the phone, from a company you don't know to read out your financial information. And now I get an SMS after the conversation where I expressed my discomfort and the fact that I wanted to first look them up and check that they're legitimate, I get an SMS that tells me I gave consent to request my credit report!? In what way does I feel uncomfortable with a stranger knowing my financial information translate to me consenting!? In what way does I want to check you guys out first and make sure you're legit translate to me giving consent!? You have crossed a line and I will follow up.on this! Whether I need to contact ombudsman or my bank itself.

Helpful (0)

Replies (1)

OutDebt Advisors's replyOfficial

04 Feb 2026, 10:58

Thank you for bringing this to our attention. We sincerely apologise for the discomfort you experienced during the call — this was not our intention.Outdebt takes the protection of personal information and consent very seriously and operates in accordance with POPIA and all applicable regulations. We are concerned by your feedback and are currently reviewing the interaction in question to understand exactly what occurred.Please note that no credit report is requested without the required consent. We would like the opportunity to investigate this matter thoroughly, clarify how your details were sourced, and address your concerns directly.We kindly ask that you contact us via direct message or email with your contact details so that a senior member of our team can follow up with you promptly and resolve this matter.We appreciate you raising this and remain committed to addressing it transparently and responsibly.

Our email address is admin@outdebt
Our landline is: ***
Our WhatsApp number: ***

OutDebt Advisors's reply04 Feb 2026, 10:58

Official