Out of the Blue leaves a bad taste in you mouth.

Never in my life have I ever had such a sickening experience with a retailer than with Out of the Blue clothing. December I bought myself a dress at one of their stores in Plettenberg Bay. Unfortunately there was something wrong with the fabric and the dress started deteriorating after wearing it once. On returning it I was informed that they don't refund customers and I need to choose something els from the store. Since there wasn't anything I wanted I asked them to please refund me. The very helpful shop assistant said she'll speak to head office and get back to me. I received a call from head office informing me that they did get returns on that specific range and it was faulty fabric and can they offer me a voucher. That is when the whole ordeal started. What a nightmare! All I wanted was a refund. I don't think that was unreasonable. I eventually went back to chose something that I didn't really like, then I had to pay extra for this dress and they didn't have my size. After making promises of delivering it within two days to my door in Johannesburg I left. (oh they wanted ME to pay the delivery fee!!!). Two and a half months later, after a million calls, threats, begging, loosing my temper, the dress arrived in the wrong colour!!! So now I have a dress that is not my first choice, that I payed extra for, waited two and a half months for, in the wrong color. I have such a bad tasted in my mouth that I doubt I'll ever wear the thing that cost me R1500!!! After talking to a few people it came to light that this is standard practice for Out of the Blue. Bullying their customers and insanely bad service. SIES MAN!