Out Of The Blue
Claimed Business
|1|3 Reviews (last 12 months)|This business does not respond to reviews
Out Of The Blue
Claimed Business
|1
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
Oct '25 - Sep '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Theresa C
1 reviews | Active since Aug 2011
22 Jan 2026, 13:40
Poor after sales assistance
My mom bought a dress at the Herm**** Branch. The the seams on the back of the dress were fraying. She returned it and they gave her a voucher. She then got another dress in October 2025 and worn it on Christmas Day for the 1st time. She handwashed the dress and cool iron it as per instructions. She wanted to wear the dress on Sunday and dress had shrunk! The inside of the dress is also fraying (same as 1st dress) and the pocket of the dress is also frayed. We emailed them with photos of the dress and the receipt. We want our money back (R 1,495). We do not want another dress as it is poor quality. We have had no feedback with regards to this matter. Could Management / Head Office please phone my mom with regards to this matter.
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Theresa C
1 reviews | Active since Aug 2011
22 Jan 2026, 13:40
Poor after sales assistance
My mom bought a dress at the Herm**** Branch. The the seams on the back of the dress were fraying. She returned it and they gave her a voucher. She then got another dress in October 2025 and worn it on Christmas Day for the 1st time. She handwashed the dress and cool iron it as per instructions. She wanted to wear the dress on Sunday and dress had shrunk! The inside of the dress is also fraying (same as 1st dress) and the pocket of the dress is also frayed. We emailed them with photos of the dress and the receipt. We want our money back (R 1,495). We do not want another dress as it is poor quality. We have had no feedback with regards to this matter. Could Management / Head Office please phone my mom with regards to this matter.
0
Replies (0)CS
Carol S
1 reviews | Active since Oct 2025
17 Oct 2025, 07:48
I purchased a cashmere and merino jumper from Out of the Blue this week whilst on holiday in Franschoek
I purchased a cashmere and merino jumper from Out of the Blue this week whilst on holiday in Franschoek. 2 days later (yesterday) while packing for my flight home I noticed that there was severed/loose yarn right in the middle of a line of stitching on the reverse- the jumper will unravel on washing. I immediately took the item back - they have a policy of not offering returns only exchanges… even with faulty goods. There was no other jumper in that size and no other items I wanted. ZAR 1950 wasted!! Very poor service indeed. Beware.
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Carol S
1 reviews | Active since Oct 2025
17 Oct 2025, 07:48
I purchased a cashmere and merino jumper from Out of the Blue this week whilst on holiday in Franschoek
I purchased a cashmere and merino jumper from Out of the Blue this week whilst on holiday in Franschoek. 2 days later (yesterday) while packing for my flight home I noticed that there was severed/loose yarn right in the middle of a line of stitching on the reverse- the jumper will unravel on washing. I immediately took the item back - they have a policy of not offering returns only exchanges… even with faulty goods. There was no other jumper in that size and no other items I wanted. ZAR 1950 wasted!! Very poor service indeed. Beware.
0
Replies (1)