OUT OF THE BLUE APPALLING, CUSTOMER-UNFRIENDLY, ******** CONDUCT

I have bought clothes on Monday, 2019/0722 - and was not made aware of the 7-day refund policy (which does not comply to the Consumer Protection Act). I did not have time to return the ill-fitting clothes before Sunday, August 3). I was then told I cannot receive a refund, only a credit note. I had to wait TEN days of the credit note. I have visited numerous stores on 3 occassions to try and find clothes for this credit note. On Tuesday, October 1, I visited the Somerset Mall branch after being phoned about promos running. I found a special, as well as additional clothes (I would have had to pay in). When trying to use the credit note, I was told this cannot be used with a promo.

I e-mailed Althea Govindsamy and Matt Armstrong, explaining the situation, asking for a refund. They bluntly ignored my request, said I can use my credit note, and also decided that I was informed incorrectly that I cannot use the credit note with the promo items. I have asked at least 5 times for a refund (as they have the brandnew clothes in their possession). It this not theft under false pretences?

I will report Out of the Blue to the Consumper Protection Act Commissioner, and will also use the Small Claims Court to try and get my money back.

I will NEVER support this overpriced, customer-unfriendly line of business again. Please be aware.