Out of the Blue

You definitely lost a customer, despite the delightful shops and friendly shop assistants (Les & Mary-Anne). Customer satisfaction is definitely one thing that is NOT important to Out of the Blue head office and owner. Don’t be fooled that you get good quality for the large amount you pay for items. I had to wait more than a hour in the shop to exchange a bad quality scarf (within the stated 7 days ‘allowed’ for exchange) Head office had to give permission and me, the customer, just had to wait. If you place making money above customer satisfaction, it’s bad news!