CS
Carol S
1 reviews | Active since Oct 2025
17 Oct 2025, 07:48
I purchased a cashmere and merino jumper from Out of the Blue this week whilst on holiday in Franschoek
I purchased a cashmere and merino jumper from Out of the Blue this week whilst on holiday in Franschoek. 2 days later (yesterday) while packing for my flight home I noticed that there was severed/loose yarn right in the middle of a line of stitching on the reverse- the jumper will unravel on washing. I immediately took the item back - they have a policy of not offering returns only exchanges… even with faulty goods. There was no other jumper in that size and no other items I wanted. ZAR 1950 wasted!! Very poor service indeed. Beware.
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Out Of The Blue's replyOfficial
17 Oct 2025, 19:42Good evening . A replacement jersey was sent to the store this morning alternatively a refund was available . We assumed that you would return to the store . Pls contact us for a refund . Kind regards, Out o the Blue
Out Of The Blue's reply17 Oct 2025, 19:42
Official
Good evening . A replacement jersey was sent to the store this morning alternatively a refund was available . We assumed that you would return to the store . Pls contact us for a refund . Kind regards, Out o the Blue