HORRIFIC CUSTOMER CARE

I purchased an item at the Durbanville branch 23.11.2019. The Sales Lady informed me that there should be no problem if I needed to return the item and receive full cash back. On 28.11.2019 I tried to return the item at the Willowbridge branch. The lady took down my details and confirmed that she will contact me when the issue resolved as they did not have sufficient funds in the till (imagine that). Nobody phoned me. I phoned them again and was referred to a very rude Althea Govindasami at their Head Office in Cape Town ***) , who confirmed she will investigate and return my call. On 6.12.2019 I got some kind of e-mail confirmation from them (saw that the previous e-mail addresses that they had was totally incorrect - after I have written it down for them in the store). I returned mail with request for OOTB - Althea to contact met, but nothing. On Friday 10.1.2020 I went back to Willowbridge mall to enquire, where they could not find any correspondence regarding credit note or transaction. Again I left a message, my telephone numbers & e-mail address to contact me. No avail. Again on 14.11.2020 I contacted their HQ to speak to Althea - again she was not available and the lady on swithboard told me there is no other senior person to assist me.. Really.... Needless to say I am still out of pocket for R995 and no response from OOTB.. Pathetic.