HORRIFIC CUSTOMER CARE

<p>On 20 August 2016 I purchased an item of clothing from Out of the Blue, Fountains Mall, Jeffreys Bay for a specific use, upon enquiry from the sales lady (only person in store) she confirmed that item may be returned IF it is within 7 days and with the till slip.</p> <p>25 August I want to return the item, only to be advised by a different person in store that Out of the Blue's return policy states that NO RETURNS are permitted, merely exchanges.The person searches for policy in the store, cannot seem to locate it, but eventually finds it on the back of the till counter.She will refer it to head office and refer back to me.</p> <p>26 August, without any feedback or contact from head office, I phones head office,they have no knowledge of the matter, will investigate and get back to me. Noboday contacts me.</p> <p>30 August I phone again and reach Jason,he states that my matter does not fall under his department,he will refer the matter and get back to me.Nobody contacts me.</p> <p>1 September I phone again and reach Alistair Armstrong. I am to this day disgusted and outraged at how I am treated, not merely as a customer, but as a human being! After more rude statements and disrespectful and inappropriate shouting than I care to count he interrupts me for the umpteenth time to scream that his matter has taken up enough of his time and he will get back to me.He hangs up.</p> <p>Alistair leaves a message for me late afternoon that same day, and I return his call on 2 September 2016. His rudeness and barbaric treatment of me reaches a new level and tells me that I can exchange the item, which I do not want to do! The then screams at me that 2 sales ladies and 2 individuals at head office has dealt with this matter, they have spent more than enough time on it. He hangs up the phone with, and I quote: "I DO NOT WANT TO HEAR ANOTHER WORD!"</p> <p>I phone the manager of customer care, Elthia Govindasami, whom is extremely unhelpful, with no apology or excuse for Alistair's behaviour or the ridiculous state of the matter. I undertake to send an email to the addresses she provides me.</p> <p>On Wednesday,7 September, I send the email, affording Out of the Blue the opportunity to address the matter, stating that I will turn to social media and all relevant forums in the hope that this matter will be dealt with, should I not receive a response from them by close of business 8 September 2016. Of course, no response.</p>