Hellopeter
Share Your Experience
IJ
Imraan J

1 reviews | Active since Aug 2026

19 Aug 2026, 13:51

Worse service ever OTT

Hi. Iam happy to see iam not the obly one. The service is terrible. I won R700 on Betshezi. Paid out via fnb ott on the 15/08/2026. I didnt recieve any pin or voucher number. So I requested for reversal. Sunday comes. No I must request the reversal trough thr betting company. Ok I contacted them. The betting company did it. I contacted ott again how longbit will take. Sir it take 24 hours. Monday I phoned ott again. No they waiting for the financial team to refund it. Ok I waited. Tuesday I called again to inqiure. Sir we still waiting. Tuesday night. Sir I see it was redeemed. I asked by who and when. No they dont know. I must contact fnb. Wednesday 19/08/2026 I went to fnb just to find out the money never reached them. Theres nothing. So ja. The moneybis lost now. It flew away. Thanks OTT. Your service is utterly the worse I ever encountered. They even ignoring me now on watsapp.

0
Replies (2)
OTT South Africa
OTT South Africa's reply19 Aug 2026, 14:27
Official
 
Hi Imraan,

Thank you for bringing this matter to our attention, and please accept our sincere apologies for the frustration and inconvenience you've experienced.

We understand how disappointing it must have been to receive conflicting information and have to repeatedly follow up on your payout. We acknowledge that the back and forth communication you received from our team did not meet the level of service we strive to provide, and for that we are truly sorry.

After further investigation, we experienced a delay in receiving confirmation from the bank. The funds, amounting to R699.50, were reflected in the wallet, which is why the transaction could not be reversed at the time. We only received the required statement and confirmation from FNB this morning, which allowed us to obtain greater clarity on the transaction status.

We sincerely apologize for the delays in communication and for any confusion caused while the matter was being investigated. We understand the concern this created, especially when it appeared that the funds could not be traced.

Your feedback is valuable to us, and we are reviewing this case to ensure that similar situations are handled more efficiently and communicated more clearly in future.

We have reversed the funds, and we have communicated with the merchant regarding this.

Once again, we apologize for the inconvenience caused and appreciate your patience.


Thankyou 

IJ
Imraan J's update19 Aug 2026, 15:36
Reviewer Update
Thank you very much.