Unprofessional customer service

Item: OTT South Africa
Rating: 1
Author: samukelo N

The Ott site isn't allowing customers to buy using their balance, I reached out to the Ott team and oh what a outrageouy rude encounter I had. Not sure how to resolve this when I'm not begin correctly informed

Helpful (0)

Replies (3)

OTT South Africa's replyOfficial

31 Aug 2026, 09:33

Hi Samukelo,

I am so sorry to hear that you had a bad experience with us regarding our system and the service you received from our team. We sincerely apologize for the inconvenience caused.

We have just tried calling you, but unfortunately, your phone rings to voicemail.

Could you please let us know which number you used to contact us on WhatsApp and what would be the most convenient time for us to contact you?

We would really appreciate the opportunity to speak with you and better understand what happened so that we can assist you further.

Kind regards,
OTT Admin

OTT South Africa's reply31 Aug 2026, 09:33

Official

Hi Samukelo,

I am so sorry to hear that you had a bad experience with us regarding our system and the service you received from our team. We sincerely apologize for the inconvenience caused.

We have just tried calling you, but unfortunately, your phone rings to voicemail.

Could you please let us know which number you used to contact us on WhatsApp and what would be the most convenient time for us to contact you?

We would really appreciate the opportunity to speak with you and better understand what happened so that we can assist you further.

Kind regards,
OTT Admin

samukelo N's updateReviewer Update

31 Aug 2026, 16:38

Hi Team,

I used a number ending with 1947...not comfortable writing the full details. Apologise I Must have been occupied. You may call anytime, I'll keep a look. Out

samukelo N's update31 Aug 2026, 16:38

Reviewer Update

Hi Team,

I used a number ending with 1947...not comfortable writing the full details. Apologise I Must have been occupied. You may call anytime, I'll keep a look. Out

OTT South Africa's replyOfficial

01 Sept 2026, 12:21

Hi Samukelo,

The issue has now been resolved. You are now able to access and purchase your voucher through the OTT4Me website.

We apologise for the inconvenience caused and thank you for your patience.

Thank you

OTT South Africa's reply01 Sept 2026, 12:21

Official

Hi Samukelo,

The issue has now been resolved. You are now able to access and purchase your voucher through the OTT4Me website.

We apologise for the inconvenience caused and thank you for your patience.

Thank you