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Gontse D

1 reviews | Active since Nov 2025

27 Nov 2025, 10:05

OTT South Africa worst service ever

I purchased two OTT vouchers R1500 and R3000 using my standardbank app im unable to use them im beinh transferred from department to department i want my vouchers or money back OTT consultants are useless they dont respond to whatsapp text or email

0
Replies (22)
OTT South Africa
OTT South Africa's reply27 Nov 2025, 12:44
Official
Hi Gotse,

We are very sorry to hear that you have been trying to get assistance from our team but your query has not yet been resolved.
Please let us know the best time to contact you so that we can assist you further.

Thank you.
GD
Gontse D's update27 Nov 2025, 13:13
Reviewer Update
Now would be the best time ive trying to have this resolved for the past 3 months
OTT South Africa
OTT South Africa's reply27 Nov 2025, 15:37
Official
Hi Gotse,

Thank you very much for taking our call earlier on. We have sent emails to both merchants and are waiting for their feedback. Both have confirmed that they are currently waiting for their risk departments to provide updates regarding your accounts.

As promised, we will give you a call as soon as we receive feedback from both merchants.


Thank you.
GD
Gontse D's update27 Nov 2025, 15:43
Reviewer Update
Thank you Palesa
the one Merchant "SB" is currently incontact with me just awaiting the other to respond
OTT South Africa
OTT South Africa's reply27 Nov 2025, 15:58
Official
Ohh, that is great news😊, I am sure your query will be sorted before the end of the week.
OTT South Africa
OTT South Africa's reply28 Nov 2025, 08:55
Official
Hi Gontse 

Is this query related to your query?


Thank you 
OTT South Africa
OTT South Africa's reply28 Nov 2025, 18:41
Official
Hi Gontse,

Not a problem, we have not received feedback the merchant as yet, will give you an update as soon as they get back to us.


Thank you 
OTT South Africa
OTT South Africa's reply29 Nov 2025, 19:29
Official
Hi Gontse,

I will communicate this with our ***** team to find out if there are any documents they need you to submit. If there are, we will send them on your behalf to ensure they reach the correct department. 

Unfortunately, they have also not responded to us yet, but we will do a follow-up with them. 

Thank you. 
GD
Gontse D's update30 Nov 2025, 08:26
Reviewer Update
Morning

Ok thank i have sent them ,My ID card back and front ,Selfie of me holding my ID and my standard bank statement showing the transactions of the OTT vouchers in question amd they confirmed they recieved them however nothing is happening account is still on hold

Warm Regards
Gontse
OTT South Africa
OTT South Africa's reply01 Dec 2025, 14:51
Official
Hi Gontse,
 
They confirmed that your account is no longer locked. It is now marked as pending, which means it is under review, and they will let you know once it has been reopened. 

I understand this is really frustrating, but we are making progress with your case, and it is not being ignored. 

As soon as they get back to us, we will provide you with an update. 


Thank you 


OTT South Africa
OTT South Africa's reply03 Dec 2025, 13:02
Official
Hi Gontse,

I’m really happy to hear that your SuperSport Bet account has been reopened.

Please note that companies differ when it comes to the processes, they follow for accounts that were reported as **********. 

Our ***** team did a follow-up with WSB to check the feedback on your case, and they confirmed that they first need to find out from your bank why the vouchers you purchased were reported as **********. 

Once the bank provides them with feedback, they will proceed with the next steps of reopening your account.

As soon as they get back to us, we will give you an update.


Thank you very much for your patience.
OTT South Africa
OTT South Africa's reply03 Dec 2025, 14:30
Official
You are welcome😊.

OTT South Africa
OTT South Africa's reply05 Dec 2025, 07:20
Official
Hi Gontse 

Thank you very much for sending us the feedback. I would advise you to follow the instructions they provided along with the case number, since you are the owner of the Standard Bank account.

They will give you more information on what is required from you or from WSB in order to get your account reopened.

Please let us know if there is anything you need from our side.



Thank you 
OTT South Africa
OTT South Africa's reply09 Dec 2025, 09:45
Official
Hi Gontse 

We will do a follow up with WSB and give you feedback.


Thank you 



GD
Gontse D's update09 Dec 2025, 10:10
Reviewer Update
Your assistance will be highly appreciated thank you
OTT South Africa
OTT South Africa's reply09 Dec 2025, 12:18
Official
Hi Gontse

Please see feedback below from WSB.

Please be informed that our Risk department is still updating a few details related to your case. Once all updates are completed, feedback will be provided. Kindly note that we are unable to confirm an exact time frame for this process.

Thank you 
GD
Gontse D's update15 Dec 2025, 16:01
Reviewer Update
Good day

Have you received and feedback from WSB with regards to our query cause they not saying anything on ourside .
OTT South Africa
OTT South Africa's reply16 Dec 2025, 11:31
Official
Hi Gontse, 

I hope you are well. 

We have great news for you. We followed up with WSB, and they have confirmed that your account has now been activated. You can now log in to your WSB account. 

Could you please also assist by updating your rating here? 

Thank you very much. 

Kind regards 
Palisa
GD
Gontse D's update18 Dec 2025, 08:20
Reviewer Update
Good Morning Palisa,

I would like to sincerely thank you for your time, patience, and great assistance in helping resolve this matter. It has been a frustrating experience, but you made it possible for the account to become active.

Although there was no direct communication from their side, we contacted the call centre and discovered that the credentials had been reset. We are still in communication with them as we continue working through the login challenges.

Your support has truly made a difference, and I appreciate it greatly.

Kind regards,
Gontse
OTT South Africa
OTT South Africa's reply18 Dec 2025, 14:53
Official
Hi Gontse 

Is it on hold or are you having issues with Logging in?

OTT South Africa
OTT South Africa's reply19 Dec 2025, 16:07
Official
Hi Gontse,

I believe the issue you are experiencing now relates to logging in. I would suggest that you contact them directly, preferably by calling their call centre, so they can assist you with resetting your password.

OTT has done its part by assisting with the reactivation of both of your accounts, which has now been completed.

Please contact them and request their assistance.

Thank you.
OTT South Africa
OTT South Africa's reply22 Dec 2025, 07:16
Official
Hi Gontse, 

I am happy to hear that both of your cases have been resolved. 

Could you please assist us by updating your rating on Hello Peter, as your case has now been resolved by OTT? 

Thank you.