Hellopeter
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TM
Thavan M

1 reviews | Active since Oct 2011

19 Sept 2026, 11:47

OTT not logging one out so cant login again as the browser session was closed

Cannot login as it states that I am logged in already. Why dont they automatically log one out after 1 hour of no use ? The login also states that the credentials are incorrect so I have to reset the password. Resolve these simple issues immediately else I will not use it again.

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Replies (4)
TM
Thavan M's update19 Sept 2026, 12:09
Reviewer Update
I bought a voucher by NOT LOGGING IN. It worked and the SMS DOES NOT GIVE THE VOUCHER NUMBER but tells me to login as IT ADDED IT TO MY ACCOUNT, which i CAN'T ACCESS BECAUSE now it says "MY CREDENTIALS ARE INCORRECT ". WHY cant the voucher number be included in the sms. THERE ARE SERIOUS BUGS WITH THIS application. LOG ME OUT AND SORT OUT THE CREDENTIALS ISSUE as its frustrating to reset one's password everytime.
TM
Thavan M's update19 Sept 2026, 13:47
Reviewer Update
I loaded this information in the ott contact form and sent it to them. NO UPDATE AFTER 2 HOURS. HOW PATHETIC CAN THEIR CUSTOMER SERVICE BE ? I CANNOT RECOMMEND THIS PLATFORM FOR PAYMENT. How can SIMPLE ISSUES like logging one out automatically and ENSURING login validation ?
TM
Thavan M's update19 Sept 2026, 14:26
Reviewer Update
I used their WHATSAPP CHANNEL and got a human response AFTER 6 MINUTES with this response Once the team has investigated the issue, we will provide you with I responded out of frustration: LOG ME OUT NOW... ITS NOT ROCKET SCIENCE AND IT POSES A SECURITY RISK IF I STAYED LOGGED IN AND SOMEONE GAINS ACCESS TO MY PHONE. IM UPDATING HELLOPETER so ESCALATE THIS TO YOUR MARKETING DIRECTOR AS ITS GOING TO LOSE CUSTOMERS
TM
Thavan M's update20 Sept 2026, 13:40
Reviewer Update
I finally got to log in on Sunday but when I go to another tab and come back, it gives me the signon screen. When I sigh in, it says THAT I NEED TO SIGN OUT OF A PREVIOUS SESSION. WHY can't they get it fixed? Their reply: Please note that you are not the only customer experiencing issues logging into their OTT4ME account. We have already escalated the matter to our IT team for investigation. We appreciate your patience and will provide feedback as soon as an update becomes available. Its FRUSTRATING as I'm told to clear browser cache, which I did 4 times !